Olympvs offers free worldwide shipping on all orders
Below are the details on our delivery services:
Free UK Shipping (2-5 Working Days) — Free
Sent via Royal Mail 48hr tracked parcel service. Distributed from our fulfilment centre.
Free International Shipping (5-14 Working Days) — Free
All International orders will be sent via standard rates. Delivery times shall differ from country to country depending on the efficiency of your local service.
Europe Tariffs - For now, you won't pay import duties if you live within an EU state.
Rest of the world Tariffs - Please be aware that any duties or taxes your country of residence charges are your responsibility - you can work out an estimation here.
Free UK Returns Process
Extended Xmas Returns Period:
Any order placed before 25th December 2018 can be returned up to 25th January 2019
We want you to be 100% satisfied with your purchase, so we offer free UK returns and exchanges. You have 30 days from the delivery of your goods to receive an exchange or full refund to your original form of payment.
Please note all items must be unworn, unwashed and have all labels intact and on the garment - re-sale ready. Items which do not meet these requirements are not eligible for a full refund/exchange.
If you would like to make a return/ exchange, please follow the steps below:
1. Fill Out Returns Form
Please fill out the return/exchange form you received with your order. Please make sure you have filled out the form completely for a seamless return and so our fulfilment partner can identify your order easily. If you have misplaced your packing slip, our returns form can be [found here].
2. Print Returns Label
Head to our [returns portal here] and follow the direction on the page. Download and print your label.
3. Reseal and go
Once you have filled out your return/exchange form, re-seal your mailing bag and replace the address with the returns label from step 2.
Send us your parcel from your local Post Office and please request a proof of postage. This is essential on the off chance your package goes missing.
Locate your nearest Post Office branch for an easy return [here]
5. Aftercare: Exchange
If you would like an exchange, please take another look at our [size guide] and tell us which size you would like on your return form. Once we have your item(s), please allow up to 7 days for us to process your refund/exchange. We can only exchange items if they’re in stock. You'll get a confirmation email once your exchange is dispatched.
6. Aftercare: refund
If you request a refund this will take 2-5 working days to process once we have received the products in fully re-saleable condition. You shall receive an update email once your refund has been sent, or if we need to clarify any details. Please keep an eye on your emails at this stage.
We don't offer complimentary international returns at this time. If you would like to make an international return/exchange, please get in touch at: firstname.lastname@example.org
POST OFFICE LOCATOR
Locate your nearest Post Office branch for an easy return: Find your nearest branch.
DAMAGED OR DEFECTIVE
On the unlikely occasion anything arrives damaged or defective, please get in touch within 14 days and we'll make things right. Our contact is: email@example.com